We’re here to help you.
If you have any questions about your orders, downloads, podcast content, or website issues, please reach out using the information below. We do our best to respond as quickly as possible.
📩 Contact Support
For all support-related questions, email us at:
sulalita@sravanamdiaries.com
Telegram/WhatsApp +919800367108
Mailing Address: Radha Kunda Bhavan, Gournagar, Sri Mayapur, Nadia, West Bengal, India 741313
Please include:
Your name
Your order number (if applicable)
A brief description of the issue
Any screenshots if helpful
We usually respond within 1–3 business days.
💬 Common Issues & Solutions
- I didn’t receive my digital download.
Check your email (including spam/promotions).
If purchased through a platform like Gumroad, verify that you used the correct email.
If you still cannot find it, contact us and we will resend the link.
- My file won’t open or seems corrupted.
Contact support with:
Your device type
The file name
A description of the issue
We will send you a fresh link or alternative file format.
- I was charged but didn’t get anything.
This can happen due to:
Delayed email delivery
Payment processor hiccups
Typo in email
Send us your transaction ID or screenshot and we will resolve it.
- I want to know about refunds/cancellations.
Refunds are available only in the following cases:
You were charged but didn’t receive your digital product
The file is corrupted and cannot be fixed
For detailed policies, please see our Terms of Service page.
📦 Order Status & Updates (If applicable)
If you purchase physical products (in future):
Shipping updates will be emailed automatically
Tracking numbers will be shared if available
If you have not received an update within 5 business days, contact us.
🔐 Privacy & Data Safety
We respect your privacy.
All customer information is kept confidential and is never sold or shared.
For more details, see our Privacy Policy page.
🕒 Support Hours
We operate during:
Monday to Friday — 10:00 AM to 6:00 PM (IST)
Responses outside these hours may take slightly longer.
🙏 Feedback
Your suggestions help us grow.
If you have ideas, feedback, or requests for future content, feel free to write to us anytime.